Privacy Policy

1. Scope

This policy applies to personal information processing activities generated when you use ReplyHerAI products and services.

2. Information We Collect

• Account information: phone number, email, or other identifiers you provide when you sign up or sign in.
• Device and log information: device model, OS version, IP address, browser/app version, access time, and operation records.
• Usage and content information: text content you generate during use, input content, and preference settings.
• Customer support and feedback: materials you provide when contacting us, communication records, and attachments.
• Transaction-related information: order number, payment status, subscription type, and other necessary payment records (excluding full bank card details).
• Permission-related information: when you choose to use certain features, we will access necessary system permissions after obtaining your authorization.

3. How We Use Information

• Provide, maintain, and improve product and service features.
• Ensure service security and identify/prevent fraud, abuse, or violations.
• Perform operational analytics, performance monitoring, and user experience optimization.
• Communicate important notices, service changes, and customer support responses.
• Comply with legal obligations or regulatory requirements.

4. Legal Basis for Processing

We process personal information only when permitted by law, primarily including:

• Your consent (including separate consent where required).
• Necessity for entering into or performing a contract.
• Compliance with legal obligations or public security needs.
• Other circumstances provided by laws and regulations.

5. Sharing and Disclosure

We do not sell your personal information to third parties. We may share necessary information only in the following cases:

• To provide required functionality with service providers such as cloud, SMS, email, analytics, or payment providers.
• To disclose as required by laws, regulations, or regulatory authorities.
• To share with your explicit authorization or consent.

6. Storage, Security, and Cross-Border Transfers

We take security measures such as access control, encrypted transmission, and log auditing to protect your information from unauthorized access, leakage, or tampering. We retain your information only for as long as necessary to fulfill service purposes, and handle storage/deletion in accordance with applicable laws. If cross-border transfers are involved, we will conduct legally required procedures and obtain necessary authorizations.

7. Your Rights

• Access, copy, correct, or delete your personal information.
• Withdraw consent or delete your account (some features may be affected).
• Request explanations about our personal information processing rules.

8. Sensitive Personal Information

If we need to collect or process sensitive personal information, we will clearly inform you of the purpose and necessity, and obtain your separate consent as required.

9. Children's Privacy

This Service is not directed to children under 14 years old. If you are a minor, please use the Service under the consent and guidance of your guardian.

10. Third-Party Services and SDKs

We may integrate third-party services or SDKs to provide necessary functionality. Third parties will process information according to their own privacy policies, and we will provide relevant information where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time and provide prominent notice of changes on this page. Continued use of the Service after updates means you accept the updated policy.

12. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Company name: 深圳市有微为网络科技有限公司
• Email: contact@replyher.com
• Phone: 13510869785
• Address: 深圳市福田区北环大道7037号3层